Before you get in touch..

Have a look at the most commonly asked questions.

Maybe your issue has already been answered. If not, feel free to use the contact form at the bottom.

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About the Products

How do I get the beard oil out?

The drip stopper is used to control the flow and reduce waste. Simply turn the bottle upside down, straight not tilted and the oil will flow out. No need to tap or shake.

Shake the bottle before opening however.

What's with the two lids?

The black lid is for shipping and transport. It has a safety seal to prevent tampering and it closes better to prevent leaking. Use this if you’re going on holidays and make sure it’s screwed on properly.

The aluminium lid is purely for looks.

I got the Marshmallow oil and it's cloudly

Yup, that’s completely normal. It uses five fold vanilla, it’s not completely soluble so the oil may end up a little cloudy.

Are your products tested on animals?

No.

No finished product or ingredient used has been tested on animals.

My beard is patchy, will these products help?

Your patchy or slow growing beard could be caused by any number of reasons.

Genetics play a huge factor in beard growth. Diet and lifestyle also have an affect. Or you could simply be very young. Some men don’t get a full beard until they are mid-20s or older.

Avoid any company that sells beard growth oil or supplements.

User Accounts and Subscriptions

I've forgotten my username / password.

Can’t remember your password? Use the password reset link here.

Can’t remember your username? Get in touch below.

I subscribe to your beard oil and one oil a month is not enough / too much...

Unfortunately you can’t change this yourself. Get in touch below.

I've moved address, what do I do?

No problem. Just login to your account, click on Edit Address and then update your address.

IMPORTANT: If you have a subscription, there is a tick box at the bottom “Update the shipping used for all of my active subscriptions” you have to click this to make sure your subscription goes to your new address.

Need help? Get in touch below.

I'd like to cancel my subscription.

You’ve shaved? We’re very sorry for your loss. While we’d love you to reconsider and grow your awesome beard again, some men are just not destined for greatness.

You can cancel your subscription by logging into your account here.

Did you know you can reduce the frequency of your subscription? If you haven’t shaved that could be a great option.

If you need any help, get in touch below.

Get in Touch:

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