Protecting your data is very important to Beard Oil Company Ltd (trading as scruffstuff.co.uk) ("Scruff Stuff", "us" or "we").
Information we may collect about you
We may collect and process the following data about you:
- information that you provide by filling in forms on our website. This includes information you provide at the time of registering or at any subsequent point. By filling in these details, you consent for us to use them to the extent necessary to fulfill our service to you;
- once you've made an order, we keep a record of all billings and shipments made to you;
- if you contact us, we may keep a record of that correspondence;
- we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and details of your visits to our website.
We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.
Information we may collect about others
We may collect and process the following data about others that you provide us with, including (but not limited to) information that you provide by filling in forms on our website. For example, if you purchase a gift for a third party, we will collect and process data about the recipient of the gift as well as from you. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users' browsing actions and patterns, and does not identify any individual. Again, this is common and fundamental to most online businesses and helps us understand how our website is being used and areas of it we could improve in the future.
Where we store your personal information
The data we collect from you is stored in the European Economic Area ("EEA") but may be transferred to and stored at a destination outside of the EEA. It may also be processed by staff operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.
Your passwords are stored on Scruff Stuff servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so.
Sensitive information between your browser and our website is transferred in encrypted form using Secure Socket Layer ("SSL"). When transmitting sensitive information, you should always make sure that your browser can validate the Scruff Stuff certificate.
It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although Scruff Stuff will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.
How we use your information
We use information held about you (and information about others) in the following ways:
- to provide you with our services;
- to process your order(s);
- to collect payments, where due, from your specified payment method;
- to provide customer service to you by keeping a record of your emails and other communication with us;
- to communicate with you from time to time to enable us to fulfill your order correctly or administer your account;
- to answer your questions, make relevant changes to your User Account and to improve the Service
- to ensure you receive information relevant to you;
- to ensure the content on our website is presented in the most effective manner for you and your computer or mobile device; and
- to notify you about changes to our service.
From time to time we share your feedback and images on our website, on our social media channels or in print.
We may carry out research and perform data analysis from tracking of sales data, website use, and Users' demographic information. This is to enable us to understand our customers' needs and improve our products and services. We may use the information to customize the website according to your interests.
If you have opted in to marketing, we may communicate with you from time to time about new products and services that we think you may be interested in.
This website uses Google Analytics
This website uses Google Adwords
This website uses Lucky Orange
This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service at https://www.luckyorange.com/disable.php. Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.
This website uses Improvely
This site uses the Improvely analytics system to help improve usability and the customer experience. Improvely may record mouse clicks, website visits and page visits. Improvely does not track this activity on any site that does not use the Improvely system. You can choose to disable the Improvely service at https://demo.iljmp.com/optout. For more information on how Improvely processes your data visit https://www.awio.com/privacy/.
This website uses Facebook Custom Audiences
Facebook Custom Audiences to deliver advertisements to Website Visitors on Facebook based on email addresses. Scruff Stuff may use information from users to display interest-based ads to you. The custom audience tool allows us to personalise our ads based on your shopping experience with us. We do not share any of your personal information, including shopping history, with Facebook. The tool converts your email address into a unique number that Facebook uses to match to other unique numbers it has generated from the email addresses of its users. You can choose to disable the Facebook service at https://www.facebook.com/ads/website_custom_audiences/. To view Facebook’s Data Use Policy found visit: https://www.facebook.com/about/privacy/
This website uses the Facebook Conversion Tracking Pixel
The Facebook Conversion Tracking Pixel allows us to follow the actions of users after they are redirected to our website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. You can choose to disable the Facebook service at https://www.facebook.com/ads/website_custom_audiences/. To view Facebook’s Data Use Policy found visit: https://www.facebook.com/about/privacy/
This website uses Active Campaign
This website uses G Suite from Google
Disclosure of your information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We may disclose visitor data, including Personally Identifiable Information, to certain such third-party services providers (Google Analytics, Google Adwords, Lucky Orange, Improvely, Facebook Custom Audiences, Facebook Conversion Tracking Pixel, Active Campaign G Suite from Google) in order to obtain such services.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you wish to have access to your data or have it erased please contact use on the email address above or here.
Changes to this policy