Frequently Asked Questions

Got a question?

Find answers to common questions here on this page. If you can’t find the help you need, then you can get in touch via the contact form.

General

  • When will my order ship?

    Orders are shipped Monday to Friday. After you place an order, we try our best to ship as soon as possible, but depending on the number of orders it may take 1-3 business days for your order to ship.

    Keep in mind that during the Christmas period orders may take longer to ship, and also longer to receive.

  • Shipping Rates

    UK Shipping

    • Standard orders: £2.99
    • Free shipping for orders over £35
    • Subscription renewal orders: Free


    Irish Shipping

    • Standard orders: £4.99 (Non-Tracked)
    • Standard orders: £7.99 (items will be sent Tracked)
    • Free shipping for orders over £35
    • Subscription renewal orders: £1.49


    European Shipping

    • Standard orders: £5.99 (Non-Tracked)
    • Standard orders: £8.99 (items will be sent Tracked)
    • Free shipping for orders over £35
    • Subscription renewal orders: £3.99


    Canadian Shipping

    • Standard orders: £8.99 (Non-Tracked)
    • Standard orders: £13.99 (items will be sent Tracked)
    • Free shipping for orders over £35
    • Subscription renewal orders: £6.99


    USA & Rest of World Shipping

    • Standard orders: £9.99 (Non-Tracked)
    • Standard orders: £14.99 (items will be sent Tracked)
    • Free shipping for orders over £35
    • Subscription renewal orders: £7.99
  • How do I know when my order has shipped?

    You should receive an email confirmation when you order has been packed and sent.

  • How long does delivery take?

    For UK orders, average delivery times can vary from 1-5 days.

    For international orders, delivery times can take from 3-30 days. It all depends on the individual country, and if the item was inspected by customs.

    International items are sent tracked (except for single subscription orders). This seems to result in shorter delivery times, and less loss parcels.

  • Are duties or custom fees included for international orders?

    No. Any duties, taxes, or customs fees will be assessed to the customer by their home country upon the order arriving and must be paid separately to receive your order.

  • What payment methods do you accept?

    Scruff Stuff accepts all major credit cards via Stripe. You can also pay via PayPal. Subscriptions are only available via Stripe.

Account

  • I've forgotten my username / password

    Can’t remember your password? Use the password reset link here.

    Can’t remember your username? Get in touch via the contact form.

  • I need to change my address

    No problem. Just login to your account here (opens in new tab), select “Addresses” and from here you can edit your billing and shipping address

    IMPORTANT: If you have a subscription, there is a checkbox at the bottom:
    “Update the Shipping Address used for all future renewals of my active subscriptions (optional)”

    You NEED to click this to make sure your subscription goes to your new address.

    Need help? Get in touch via the contact form.

Subscription

  • I subscribe to your beard oil, one oil a month is not enough / too much..

    Unfortunately you can’t change this yourself.

    Get in touch via the contact form and your subscription can be modified to every 2nd month for less oil, or an extra oil(s) can be added to your subscription (with discount) if you require more.

  • I'm going on holidays can I get my oil sooner? Or have it delayed?

    Of course, get in touch via the contact form.

  • I'd like to cancel my subscription

    Too much oil?

    You can reduce the frequency of your subscription. Just let us know via the contact form.

     

    Shaved? (We’re sorry for your loss) or just need to take a break?

    You can cancel your subscription by logging into your account here.

    If you need any help, get in touch via the contact form.

Products

  • Beard Balm FAQs

    How do I use the Scruff Stuff Beard Balm?

    Use the back of your thumb (the nail side) to scrape up a small amount of balm. Rub it between your hands to melt and warm it up, then rub all over, deep into the hairs. Repeat as required based on your beard size.

    You can also use the balm to soften your moustache hairs, and help train it to grow in the direction you want.

    How often should I use the beard balm?

    Any time you need a little taming, or want to add some natural conditioning and protection.

    What size is the bottle?

    50ml / 1.75 fl oz

  • Beard Oil FAQs

    How do I use the Scruff Stuff Beard Oil?

    Best applied straight after the shower. Towel dry your beard, then while still slightly damp, pour a few drops of beard oil on to your finger tips. Rub your hands together and then massage the oil into your beard and down to the skin.

    To help spread the oil you can brush your beard with a boar hair brush, or any other natural haired brush.

    How often should I use the beard oil?

    Ideally you should apply beard oil every day, after you wash your beard.

    What size is the bottle?

    15ml / 0.5 fl oz

  • Beard Conditioner FAQs

    How do I use the Scruff Stuff Beard Conditioner?

    Best applied in the shower after washing your beard. Scoop out a thumbnail sized amount (or slightly more depending on your beard length).

    Massage into your beard, focusing on the hair, not the skin. Leave for a few minutes while you do the rest of the your shower stuff, then rinse well.

    How often should I use the beard conditioner?

    Start with twice a week for the first week, and then taper up if you feel like you need it.

    I personally use it every second day. But if you work in a harsh environment or go swimming in salt water / pool chlorine etc you could use it every day.

    What size is the tub?

    100ml / 3.5 fl oz