These Terms and Conditions govern you – a customer (potential, past or current) and / or a viewer of the website (“you”, “your”) relationship with Beard Oil Company Ltd (trading as scruffstuff.co.uk), a company incorporated in Northern Ireland, whose registered office for correspondence is at 43 Ardaveen Drive, Newry, Co. Down, BT35 8UH, registered company number NI630622, (“scruffstuff.co.uk”, “Beard Oil Company LTD”, “Us”, “We”, “Our”), your Logged In Pages (the functional areas of the Website, pages at scruffstuff.co.uk, where you can edit information and add information bespoke to you), all orders and / or subscriptions you make for products advertised for sale by us (the “Products”) via the website, and all Communications with you (Communications) (including but not limited to emails from us to you, printed material that will accompany your Orders, labelling particulars on the Products).
By using this site you signify your acceptance of our terms and conditions in return for which we will grant you access to our Website.
These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the Website. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
If you do not agree to these Terms and Conditions please exit our website immediately, do not set up an account, login to and / or enter information into the Logged In Pages and do not order any product from scruffstuff.co.uk
Changes to these terms
Changes to our Website
We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
Accessing our Website
When using our website functions, using the Logged In pages or emailing us you are communicating with us electronically. You consent to receive communications from us electronically. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing
By giving us your email address (by voluntarily creating a user account with us, and / or purchasing Products through us) you consent to receiving electronic communication directly from us. This communication can be directly related to your purchase or direct marketing from us.
Your account and password
Orders and Subscription
In order to purchase Products from our Website you may have to set up an account with us. You must also have correct, accurate and valid card details entered on your User Account. You can manage your future orders with us through your Logged In Pages. Your subscription will remain in place unless cancelled (through your Logged In Pages). Any changes you make to your online profile through the Logged In Pages may change the price of your order, and we will display this price to you once you have submitted these changes. The charge for the total price will be charged to the payment card we hold on your account for you at the time of the Order Processing for each specific order.
We may offer recurring billing products that automatically charge your credit card on a set schedule. In order to cancel your subscription without being billed or product being shipped you must give at least 5 days notice prior to the next billing action. Cancellation can be activated through your Logged In Pages or by emailing [email protected]
We reserve the right to refuse or cancel orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.
The images of the Products on the Website are for illustrative purposes only. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on the Website. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a % tolerance. All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order. Time is not of the essence for any obligation in this agreement.
Price of Products
The prices of the Products will be as quoted on the Website in GBP sterling at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. The price of a Product includes delivery and VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. It is always possible that, despite our reasonable efforts, some of the Products on the Website may be incorrectly priced. Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates.
Your consumer right of return and refund
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. However, this cancellation right does not apply in the case of: any used or opened Products; any custom-made products or products made to your specification or clearly personalised; Products that are not suitable for return due to health protection or hygiene. For example, if the goods become unsealed after delivery or have perished; any Products which become mixed inseparably with other items after their delivery; or any other category excluded by the Consumer Contracts Regulations 2013.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is 14 days from the receipt of your order. To receive a refund you must contact us at [email protected] with notice that you wish to cancel within 14 days.
We’ll then provide you with an address to return the complete and un-opened package.
You then have 30 days to return the package.
If you cancel your Contract within the specificed 14 day period we will:
- refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- refund any delivery costs you have paid.
If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will refund you on the credit card or debit card (or other payment method) used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
Unless otherwise stated, subscription orders carry a 30 day guarantee. If you buy a subscription product with a 30 day trial you can cancel this anytime within the first 30 days from the date the order was placed and receive a full refund. This applies to new customers only. Subsequent orders and subscriptions are governed by the returns and refund policy above.
Discount coupons and voucher conditions
Except where otherwise stated, promotions for free or discounted Product are available to new customers only. Discounted and introductory offers are only available once to any one person and a maximum of one promotional voucher code can be redeemed per household. Subsequent attempts to use promotional vouchers or offers by the same person at any address, or by another person at the same address, are not permitted. A voucher may only be used once and may not be copied, reproduced, distributed or published in any form without prior written approval from scruffstuff.co.uk. We reserve the right to suspend or cancel introductory offers, vouchers and other promotions at any time. Valid debit or credit card details are required for payment to be taken. We reserve the right to reject the use of a voucher if we have reason to suspect these Terms have been breached.
Products will be delivered via our third-party courier. Proof of delivery is only obtained under some circumstances. Actual delivery times may vary based on your location, our stock availability, when you finalise your information on the logged in pages, and circumstances impacting delivery out of our control (including public holidays and force majeure scenarios). You will not hold us responsible for any delays out of our control. Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time. You own the Products once we have received payment in full, including all applicable delivery charges. You must report missing or undelivered deliveries by emailing us at [email protected]
Intellectual property rights
No reliance on information
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
Limitation of Liability
We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
Linking to our Website
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. Our Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
Third party links and resources in our Website
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. They have not been reviewed by us and as such we have no responsibility for the content of such Websites or Publications and accept no liability for any losses whatsoever than may be incurred as a result. We have no control over the contents of those sites or resources.